Upon receipt of the goods, we recommend that recipients (client/student) carefully check the condition of the packaging and products. If the packaging is damaged externally, please notify the carrier and indicate this on the delivery receipt. Any complaints must be notified in writing, including photographs, within 8 days of receipt. Claims for items that have already been cut, sewn or packed will not be accepted. Please note that returns must be authorized in advance. For further information please submit a request for assistance in the contact section of our website.